What is the best restaurant management system

A complete restaurant management software

Waiterio makes it easy to manage orders from restaurants and bars.

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Why use waiters

Build a working website for your restaurant and take orders online with our free website builder system. Get more food orders and build an online presence for your restaurant. The result? Increased Sale!

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With a very fast checkout system, the entire food ordering process becomes seamless and systematic. This ensures that your restaurant's main processes like taking orders, sending the order to the kitchen, and generating invoices become much faster. The result? Happier customers!

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Get valuable business insights by using our system to generate sales reports for your restaurant. Understand what works and what is profitable to help you make better decisions for your restaurants. The result? Increase in profit.

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What we offer

Waiterio has everything you need to start, run, and grow your grocery business.

5+ million

Meal orders

Try this fantastic order management system for free. You can add up to 100 orders per month while using this software for free. The app is available for Android, iOS, Windows, MacOS and Linux. You can use this point of sale system on any tablet, smartphone, TV, laptop and desktop computer.

It is very quick and easy to install and set up the Waiterio POS for your restaurant. All you need is an email address and a device with an internet connection.


Loved by our customers

Favorite function: leadership

Carlos Balderas
Shanghai Tres RĂ­os
Culiacan, Mexico

Favorite function: online ordering

Matthew Johnson (Mr.)
Kingston, Jamaica

Favorite function: sales reports

Lucas Carpi
DeLucca Ristorante
Embarcacion, Argentina

Flexible pricing

Try the app for free. You can add up to 100 orders per month while using the app for free. You can subscribe to any of the following plans to take additional orders:

How can I add an employee?
Follow these steps to add an employee:
  1. Open the Waiterio app and log in.
  2. Scroll right to the EMPLOYEES tab.
  3. Tap the INVITE EMPLOYEES button.
  4. Enter the email address your agent will use to log into Waiterio.
  5. Indicate the role that s / he should be given.
  6. Tap the Invite button.
  7. Your employee should receive an invitation by email.
  8. The employee must log in to Waiterio with the same email address that you used to invite him / her.
Several restaurants If the employees were already registered with Waiterio, they are now part of two restaurants. Users can choose the restaurant to be used for login. Users can log out and log back in to switch restaurants. Users can log out using the ACCOUNT tab on the far right.

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Can i use it offline?
The Waiterio app can offline only in read mode be used. It is currently not possible to create new content or new orders in offline mode. We think the ability to add new orders while offline would be handy. Unfortunately it is technically very difficult to implement and we prefer to focus our limited resources on adding and updating features that are even more necessary. We recommend you to have one fast DSL connection and a good wifi router to get the warning "No Internet connection" to fix. You can also do one 3G / 4G cellular data connection with a SIM card on any device or shared via a mobile WiFi router.
How can I set up a USB thermal printer?
You can print receipts and orders using a USB thermal printer connected to your computer.
  1. Download the latest version of Waiterio:
    Download for Windows
    Download for Mac OS X
  2. Install, open and log into Waiterio.
  3. Navigate to the PRINTING tab and click the ADD PRINTER button.
  4. Place that Log field on ESC POS.
  5. Give at Connection fieldUSB a.
  6. Write down the name for your printer.
  7. Click the SAVE button.
  8. Select the new printer that is currently displayed under the PRINTING tab.
  9. Make sure the printer is turned on with the USB cable and connected to the computer.
  10. Click the PRINT SAMPLE button.
  11. If printing fails, do the following:

Additional steps in Windows

Under Windows you have to install a WinUSB driver as follows:

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How can I set up a thermal printer with an ethernet cable?
These instructions will help you set up an Ethernet LAN thermal printer. This tutorial does NOT cover USB, Bluetooth, and WiFi thermal printers. Thermal printers with Ethernet cables are not supported by the www.waiterio.com web app.
Install the app for Android, iOS, Windows or macOS.

A) Find out the IP address of your thermal printer.

  1. Turn off the printer.
  2. Connect the printer to the power and connect the printer and the wireless router with an Ethernet cable.
  3. Press the Feed Down button, hold it down and turn on the printer while you press the Feed Hold down the button. After 5 seconds, the printer should print out a piece of paper with the current settings.
  4. Read the settings on the paper and find your IP address on it. The IP address should look similar to 192.168.xx.
B) Find out the IP address of your WiFi router

Your WiFi router has two IP addresses:

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How can I add extra extras?
A topping for a dish is shown in the Waiterio app as a extra designated. You can add an extra / topping to any dish or an entire category of the menu. For example, if you want to add extra olives to a margherita, you need to do the following:
  1. Open the Waiterio app and log in.
  2. Scroll right to go to the MENU tab.
  3. Tap the Margherita article.
  4. Select the "Add Extra" option from the pop-up menu.
  5. Enter the name of the perk.
  6. Then you can enter the price of the extra. Enter 0 for a free extra.
  7. Tap the SAVE button.
  8. From now on you can use the extra in every new order.

You can add an extra extra to an entire category of the menu.

You can add it to any dish in this category in any order.

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All restaurants have a free plan with up to 100 orders (served tables) per month. To be able to process more orders, it is necessary to subscribe to a monthly, paid plan. After you have logged in, you can find all information about the monthly plans in your currency here: https://app.waiterio.com/plans. In the Waiterio app, you can view, subscribe, unsubscribe, upgrade or downgrade your payment plan as follows:
  1. Open the Waiterio app and log in.
  2. Scroll right to the RESTAURANT tab.
  3. Tap Subscription.
  4. Here you can see all available plans in your currency.
  5. You can use the green / red button under each plan to take out, cancel, upgrade or downgrade a subscription.

How are the orders per month counted:

Each plan allows a certain number of orders per month. Only one order is counted per table served. In other words, adding multiple dishes to an existing order will not increase the number of orders.

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Which printer should i buy?
Waiterio works with any thermal printer that supports the ESC-POS protocol used. There will be thermal printers with a WLAN connection recommended.

Interface connection

Every thermal printer has one or more types of interface connections:
  • Ethernet cable
  • Bluetooth
  • USB
  • Parallel (NOT SUPPORTED)
  • Serial (NOT SUPPORTED)

buy online

We recommend buying thermal printers from Amazon. The same model can have different connection types. Therefore it is necessary to check the connection interface of the product with each advertisement description. Therefore, it is better to search for "wireless thermal printer" than just the thermal printer model. It is always worth checking and asking the seller if this thermal printer has the connection interface you need.

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How do I set up a bluetooth thermal printer?
You can print receipts and orders with a Bluetooth thermal printer connected to your smartphone or tablet. This tutorial does NOT cover USB, WiFi, or wired Ethernet thermal printers. Currently, Bluetooth printing is only supported on Android devices. The Waiterio app for iPhone and iPad does not yet support Bluetooth printing.

A) pairing

First, you need to pair your smartphone or tablet with the Bluetooth thermal printer.

  1. Turn on your bluetooth thermal printer
  2. Open the Settings app on your smartphone or tablet
  3. Click on Bluetooth
  4. Turn on the bluetooth
  5. Your smartphone / tablet searches for nearby Bluetooth devices
  6. Click the name of your Bluetooth thermal printer to start pairing
  7. Your bluetooth thermal printer should now be under Paired devices must be listed
B) Find out the MAC address of your thermal printer The Waiterio app requires the MAC address of your Bluetooth thermal printer. The MAC address of a Bluetooth device should be in the following format: 01: 23: 89: ab: cd: ef . On Android, you can find out the MAC address of your Bluetooth device by installing the Bluetooth Address Finder app

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