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These terms and conditions are dated December 2019 and are hereinafter referred to as "Terms".

A. TERMS OF CARRIAGE AND OTHER IMPORTANT NOTES

If the final destination or a stopover of the passenger is in a country other than the country of departure, the Warsaw Convention, the Warsaw Convention as amended or the Montreal Convention may apply, depending on the trip. These conventions govern and may limit the liability of the air carrier in the event of death or personal injury or loss or damage to baggage, as well as delay. Many airlines have waived the Warsaw Convention's liability limitations in the event of death or personal injury. Below are the provisions that are applicable to the contract of carriage of OLYMPIC AIR as a contractual air carrier. The issuance of a ticket implies full acceptance of these terms and conditions. These terms and conditions are in a printable and storable format.

1. TRAVEL DOCUMENTS

According to the Technical Safety Guideline No. (1) - 1st TSD, which is part of the National Safety Program for Civil Aviation (EKAPA) and was published on August 24, 2016 in the Government Gazette, Issue No. 2607, the boarding pass must be in the name of the Person who is submitting them. The airline is responsible for verifying the identity of departing passengers using a passport or government-issued identity card. Note that on domestic flights, i.e. within Greece, a driver's license or other official document with a photo of the passenger is accepted. Passports, ID cards, driver's licenses, or other official documents presented by third parties on behalf of other passengers will not be accepted. Passengers under the age of 12 traveling on domestic flights (as above: within Greece) and who do not have a passport, ID card or other official document can present a legally validated birth certificate or a proof of identity issued by a Citizen Service Center (CEP) or the police . In exceptional cases and only in the event of force majeure (e.g. for health reasons), a written declaration by the adult accompanying person to the airline about the identity of the underage departing passenger is sufficient. The passenger is solely responsible for obtaining and being in possession of the relevant valid and lawful travel documents and all other required documents prior to travel. OLYMPIC AIR is not responsible for direct, indirect, incidental, special, consequential or material damage that arises from the fact that the passenger does not obtain information about the relevant travel documents and does not have the necessary travel documents before the trip.

2. LIMITATIONS OF LIABILITY

In accordance with Regulation (EC) No. 889/2002 and the Montreal Convention, OLYMPIC AIR does not exclude its liability for damage due to death or personal injury up to 113,100 SDRs caused by an aircraft accident or during boarding or disembarking limits them unless the passenger contributed to the damage through negligence.

In the event of delay, destruction or loss of luggage, OLYMPIC AIR's liability is limited to the amount of 1,131 SDRs. If the value of your baggage is higher, you are obliged to inform the air carrier about this when you check in your baggage and to indicate the amount of your interest in delivery to the destination and to pay the required surcharge or to ensure full insurance cover before your flight.

If your trip includes carriage by other airlines, you should contact them for their limitations on liability.

Below you can see the conditions of carriage of OLYMPIC AIR.

B. GENERAL CONDITIONS OF CARRIAGE

APPLICABLE LAW

Unless otherwise provided in the Montreal Convention or applicable law, our contract of carriage and these terms and conditions and notices are subject to and will be interpreted in accordance with Greek law.

Carriage within Greece is subject to Regulation (EC) No. 2027/1997, as amended by Regulation (EC) No. 889/2002, as well as the rules and restrictions of the Greek Aviation Act (Act 1815/88) as amended. Regulation (EC) No. 261/2004 and the guidelines for its interpretation (2016 / C) are also applicable.

ARTICLE 1. DEFINITIONS

Unless the context indicates otherwise or it is not expressly stated otherwise, the following terms have the meaning assigned to them below:

"Air carrier" / "Airline":
Any carrier whose code is on your ticket and who has undertaken to carry you and / or your baggage, including the company and / or other carriers.

"Company", "We" or words in the first person plural: OLYMPIC AIR

"Passenger", "Passenger", "You" or words in the second person plural:
Any person who is carried or intended to be carried in an aircraft and whose name appears on a ticket or similar document issued by the carrier.

"Sender", "You" or words in the second person plural:
Any natural or legal person who has cargo carried or wants to have cargo carried by an aircraft and whose name is indicated on an air waybill or similar transport document issued by the air carrier.

"Flugschein" / "Ticket":
A document entitled "Passenger and Baggage Carriage Ticket" or an electronic flight ticket, including all documents incorporated or referenced therein, directly or by reference (e.g. these Terms and Conditions).

"Electronic ticket" / "Electronic ticket": An electronic entry in our booking system, on the basis of which a seat reservation document (electronic coupon) and, if applicable, a boarding document is issued.

"Tariff" / "Ticket price": The price to be paid to an air carrier for completing a specific itinerary. To the extent required by law, the tariffs are subject to approval by or notification of such authorities.

"Travel plan confirmation": A document issued with the electronic ticket that contains your full name, flight information and details, and relevant communications. This document will be sent to you and must be carried with you for the duration of your trip.

"Luggage": Any personal effects that you will have with you on your trip. The term includes both checked and unchecked baggage.

"Checked Baggage": Baggage for which the air carrier takes sole custody and for which the air carrier has issued a baggage check.

"Unchecked baggage": Baggage to be carried in the passenger cabin of the aircraft.

"Luggage receipt": The parts of the ticket that relate to the carriage of the passenger's checked baggage.

"Stopover": Any scheduled stopover between your place of departure and your destination.

"Convention": The Convention on the Unification of Certain Rules for International Carriage by Air, signed on May 28, 1999 (hereinafter: the "Montreal Convention").

"Damage": Death, injury, delay, loss or other damage of any kind arising out of or in connection with the carriage or other related services of the carrier.

"Force majeure": All unforeseen cases, unforeseeable events, incidents and situations that are beyond our / your control and the effects of which could not have been prevented even with the greatest care and caution.

"SDR": Special Drawing Rights as defined by the International Monetary Fund.

ARTICLE 2. SCOPE OF APPLICATION

2.1 General

These conditions of carriage are stated on the ticket and apply without prejudice to paragraphs 2.2, 2.4. and 2.5. only for those flights or flight segments for which our company name or the code of the airline is stated on the ticket.

2.2. Charter flights

If the carriage is carried out on the basis of a charter contract, these conditions only apply if they are expressly stated in the charter contract and / or on the ticket.

2.3 Code sharing

On code-share flights, another airline operates a flight even if you have made a reservation with our company and / or our company name and / or the code is stated on the ticket. In these cases, you will be informed about the operating airline at the time of booking your flight. If our company is specified as the airline for the flight in question, these terms and conditions also apply. You should familiarize yourself with the terms and conditions that apply to carriage by other airlines under a code-share agreement. For information on airlines with whom we have code-share agreements, please visit our website at www.olympicair.com.

2.4 Mandatory Law

These conditions do not apply if they are not in accordance with our tariff regulations. If one or more provisions of these conditions is / are invalid, the validity of the remaining provisions of these conditions will not be affected. In any case, the applicable law takes precedence.

2.5 These Terms take precedence over other Company policies

Unless expressly stated otherwise, these Conditions of Carriage take precedence over any other company policy or announcement.

ARTICLE 3. FLIGHT LICENSES

3.1 General regulations

3.1.1 Only the person named as a passenger on the ticket is authorized to be carried by us. Passengers must therefore provide all documents required to prove their identity. The passenger is solely responsible for the timely procurement and possession of these documents.

3.1.2 The ticket is not transferable.

3.1.3 (a) When selecting an itinerary, please note that with certain tariffs the right to rebook or cancel the booking is either wholly or partially excluded. You will see the relevant information when you book your flight.

3.1.3 (b) In the event of a (full or partial) cancellation of the booking, a cancellation fee will be charged for all tickets to be refunded, regardless of the date of issue of the ticket.

3.1.3 (c) Tariffs are subject to change.

3.1.3 (d) In addition to the applicable fare, the ticket price includes taxes, duties, fees and other charges imposed by government or airport authorities or airlines on or in connection with air transport. Such taxes, fees and charges, which can make up a substantial part of the cost of air travel, are not included in the flight price, but in the final price of the ticket, which is specified separately.

3.1.4 The ticket remains the property of the issuing airline at all times.

3.1.5 Only passengers who present a valid electronic ticket are eligible for carriage.

3.1.6 Each ticket is valid for transportation from the airport at the place of departure to the airport at the destination using the route indicated on it. Each ticket is valid for one year from the date of issue. Each flight coupon is accepted for carriage on the date and flight for which the booking was made. When a flight coupon is issued on an "open date" basis, a seat will be reserved at the passenger's request, subject to seat availability.

3.2 Validity

Unless otherwise stated and subject to the applicable tariff restrictions, your ticket is valid for one year from the date of issue.

3.2.1 If the departure took place within one year of the date of issue of the ticket, the ticket is valid for one year from the date of departure as stated on the ticket.

3.2.2 If you are unable to travel within the period of validity of your flight ticket for health reasons, you must present a medical certificate proving your impairment. Depending on the fare conditions applicable to your ticket (see definitions), we will make all reasonable efforts to carry you in the first available flight and service category for which the fare has been paid.

3.3 Use of Flight Coupons

3.3.1 Your ticket may only be used for the route specified on the ticket. This includes the place of departure, the destination and any stopovers. The individual flight coupons may only be used in the order specified on the ticket. The amount of the fare paid relates to the route expressly stated on the ticket.

3.3.2 In order to change your booking, you must contact us in good time to be informed of possible price differences. If such a change is due to force majeure, we will, provided we are informed in good time, make all reasonable efforts to transport you free of charge.

3.3.3 Please note that changes can result in a price increase. Certain tariffs are only valid for a certain time and a certain flight, with the result that either no change is possible or additional charges apply.

3.3.4 If you do not show up by the stipulated check-in time and miss your flight without informing our company beforehand, your booking for the return flight or for the remainder of the journey will be canceled.

ARTICLE 4. RATES, TAXES, OTHER CHARGES

4.1 Tariffs

Unless otherwise stated, the tariffs apply to your transport from the airport of departure to the airport of destination. The ticket price is calculated on the basis of the tariffs in force at the time you paid for your ticket and applies only to the carriage described on the ticket. In the event of a change in the ticket requested by the passenger, new tariffs and fees will be charged for the new carriage based on the tariffs and fees in force at the time of the change.

4.2 Taxes, duties, fees

You have to pay the taxes and fees of the respective state, any other competent authority and the airport operator. The corresponding amounts are not included in our tariff, but in the final price of the ticket and are shown separately. Detailed information about these fees will be made available to you when you purchase your ticket. Taxes, duties, or fees may apply after your ticket was purchased if those fees were levied after your ticket was issued.

4.3 Currency

All tariffs, taxes and fees of any kind are payable in the currency of the country in which the ticket is issued. Payment may be made in another currency at the Company's sole discretion.

ARTICLE 5. BOOKING

5.1 Booking conditions
To book a flight you need to contact us or an authorized agent of our airline.

5.2 Time restrictions when issuing tickets

When booking a flight, you will be informed by us or our authorized agent of the exact period within which you will have to pay for your ticket. If payment is not made within this time frame, your booking will most likely be canceled.

5.3 Personal information

When you enter into a contract of carriage with the company, you acknowledge and accept that we collect personal data when you use our services (regardless of whether the services are provided directly by us or by other companies or agents working in acting on our name) when you travel with us, when you use our websites or when you use our call center or our mobile applications.
We will only process your personal data if this is legally permissible. We will use your personal information in the following situations:

5.3.1 If we are to perform the contract that we are about to enter into or have already entered into with you.

5.3.2 In cases where this is necessary for our legitimate interests (or the interests of third parties) and your interests and fundamental rights do not outweigh your interests.

5.3.3 In cases where this is required by law.

5.3.4 If you have given us your express consent to do so.

You further acknowledge and agree that such information is most likely to be communicated to and from our offices and authorized agents, as well as to third parties directly related to the purposes set out above and to the government agencies mentioned.
You can submit a written request for deletion of your data from our database or for information about the processing of your personal data at any time, to which we will respond as soon as possible. Regulation (EU) 2016/679 and Greek law 4624/2019 on the protection of personal data are applicable.

5.4 Allocation of seats

You can be assigned your preferred seat if we are notified, but we cannot guarantee that you will be assigned a specific seat. We also reserve the right to reassign seats at any time before or after boarding, if this is necessary, in particular for security reasons.

5.5 Booking confirmation

5.5.1 If you are advised that you have to expressly confirm your booking and you still do not do so, we reserve the right to cancel your booking. If we are informed in good time that you would like to be carried, we will try to comply with your request by assigning you a seat on the same flight, if possible, or a seat of the same class on the next available flight.

5.5.2 If part of your carriage is to be operated by other carriers, you should contact them to confirm your booking.

ARTICLE 6. CHECK-IN AND BOARDING

6.1 Check-in times vary from airport to airport. In any case, you must find out about the check-in times at the airport of the first departure, either via our website or from the agent from whom you purchased the ticket. For all other departures from airports at stopover locations, you must inform yourself at the respective airports.

6.2 At check-in you will be informed exactly when you have to appear at the gate. If you fail to meet this time, your booking may be canceled.

6.3 The passenger is solely responsible for any damage suffered by him or third parties as a result of failure to comply with the provisions of this article.

ARTICLE 7. REFUSAL AND RESTRICTION OF CARRIAGE

7.1 We reserve the right to refuse carriage of a passenger or their baggage for security reasons or at our absolute discretion in the following cases:
(a) This is required under applicable law or by order of judicial or other public authorities;
(b) Your carriage would significantly affect the safety, health or comfort of other passengers;
(c) Carrying your baggage would significantly affect the safety, health or comfort of other passengers; In our opinion, your baggage is unsuitable for transport due to its size, shape, weight, content or type, or we have a justified opinion that it is inadequately packed (https://www.olympicair.com/de/travel- information / traveling-with-olympic-air / baggage /);
(d) Your mental or physical condition endangers your own safety or the safety of other passengers or the crew; You are under the influence of prohibited and / or psychotropic substances and / or alcohol that render you unfit to fly;
(e) you have not undergone a security check or have refused to do so or have failed to follow applicable security rules and instructions;
(f) you have failed to meet your financial obligations under the contract of carriage;
(g) your travel documents are invalid or insufficient to enable you to enter a particular country (destination or stopover on your itinerary) or you refuse to show them to an authorized company or flight crew upon request;
(h) the ticket you presented at check-in is counterfeit, has been reported stolen, lost, or was not purchased from us or an authorized agent; Your identity does not match the person stated as the passenger on the ticket;
(i) you have not followed our safety or personal protection instructions;
(j) You failed to comply with our ban on smoking on board the aircraft or used prohibited electronic devices on board.
Should we or our authorized partner refuse to transport you for one of these reasons, we will not accept any liability for any damage.

7.2 Special support

7.2.1. If you need any special assistance, you must let us know in advance. For more information about the special conditions of carriage for those who need special assistance, please contact us or an authorized agent.

7.2.2 Information on the carriage of passengers in need, underage passengers, small children and pregnant women can be found on our website.

ARTICLE 8. BAGGAGE

8.1. You need to make sure that you are familiar with the applicable baggage / cabin baggage regulations and that your baggage complies with the permitted weight / size regulations in order to avoid additional charges at the airport.

8.2. When booking your flight, you must tell us whether you intend to take any fragile or fragile items with you that, despite their size, cannot be carried as checked baggage and which may incur additional charges.

8.3 Prohibited Baggage

8.3.1 Passengers may not take the following items (without restriction) into the security area and the cabin of an aircraft:
1. Rifles, firearms and other weapons; Any object capable of or appearing to fire a projectile or cause injury. These include: Firearms of all kinds (such as pistols, revolvers, rifles, shotguns, etc.), replicas and imitations of firearms, parts of firearms (except telescopic sights), air pressure and CO2 weapons such as air, spring and pellet pistols and - Rifles or so-called “ball bearing guns”, industrial nail guns and nail guns, crossbows, catapults, harpoons and spears, apparatus for killing cattle, devices for stunning and shock stunning, tasers, lighters that look like firearms.
2. Pointed and angular weapons and sharp objects, as well as objects with a point or blade that can cause injury. These include: axes and hatchets; Arrows and darts; Crampon; Harpoons and spears; Ice axes and ice picks; Ice skates; Fixed or switchblade knives (regardless of blade length), knives with a blade length of more than 6 cm made of metal or other material hard enough to be used as a weapon; Meat cleavers, machetes, open razors and razor blades (but no safety and disposable razors with the blades in a sheath), sabers, swords and rapiers, scalpels, scissors with a blade length of more than 6 cm, skiing and walking / Walking sticks, throwing stars; Tools, if they can be used as pointed or sharp weapons, e.g. drills and drill attachments, cardboard knives, knives of all kinds, all saws, screwdrivers, crowbars, hammers, pliers, wrenches, blowtorches.
3. Blunt objects and any blunt objects that can cause injuries. These include: baseball and softball bats, fixed or flexible bats or sticks, e.g. billy clubs, blackjack, rubber sticks and sticks, cricket sticks, golf clubs, hockey sticks, lacrosse sticks, kayak and canoe paddles, skateboards, billiards, snooker and pool sticks, fishing rods.
4. Martial arts equipment e.g. brass knuckles, clubs, clubs, ice axes, nunchucks, kubotans, kuba saunts.
5. Explosives, incendiary substances and other explosive or highly flammable substances that pose a risk to the health of passengers and crew or to the safety of the aircraft. These include: ammunition, detonators, detonators and fuses, explosives and explosive devices, replicas or imitations of explosive devices, grenades of all kinds, gas and gas containers, e.g. butane, propane, acetylene, oxygen in large quantities, fireworks, torches in every shape and other pyrotechnic products (including party poppers and toy pistols with ignition platelets), all-round matches, smoke canisters and smoke cartridges, flammable liquid fuels such as gasoline, diesel, liquefied petroleum gas for lighters, alcohol, ethanol, spray paint, turpentine and paint thinner.
6. Alcoholic beverages with more than 70 percent by volume (140 proof). However, packaging containing up to 5 liters of alcoholic beverages with an alcohol content between 24% -70% is permitted;
7. Chemical and Toxic Substances; as well as any chemical or toxic substance that poses a threat to the health of passengers and crew or the safety of the aircraft. These include the following: Acids and alkalis, e.g. perishable wet batteries, corrosive or bleaching substances, e.g. mercury, chlorine, obstructive or debilitating sprays, e.g. pepper spray, tear gas, radioactive material, e.g. medical or commercial isotopes, poisons, infectious or biological hazardous goods, e.g. infected blood, bacteria and viruses, material that can ignite spontaneously and fire extinguishers.

8.3.2. The following items may not be carried in checked baggage: Explosives, including fuses, flares, grenades, mines and explosives, including gases: propane, butane, flammable liquids including gasoline, methanol, flammable solids and reactive materials including magnesium, lighters, Fireworks, torches, oxidizers and organic peroxides including bleach, body repair kits, toxic or infectious materials including rat poison, infected blood, radioactive material including medical and commercial isotopes, corrosives including mercury, vehicle batteries; as well as components of the fuel system of vehicles that have contained fuel.

8.3.3 The following items should not be included in your checked baggage but should always be carried in your hand baggage: money, jewelry, precious metals, computers, personal electronic devices, securities, medicines, contract documents and other valuable items, business documents, passports and identification papers.

We do not accept any liability if you do not comply with these restrictions and damage is caused as a result.

8.3.4. On November 6, 2006, security measures (Regulation (EC) No. 1546/06 of the Commission) regarding liquids in unchecked baggage came into force at all airports in the European Union. According to this European regulation, liquids (e.g. water, alcohol and drinks, gel, cream, glue, lotion, perfume, shampoo, mascara, lip gloss, hairspray, toothpaste, shaving foam, aerosols, contact lens solution, honey, jam, soup, olive oil and all others Items of similar consistency) have been added to the list of prohibited items that you are not allowed to bring on board unless certain conditions are met. The European regulation applies in addition to the existing rules for items that are not allowed to be carried on board an aircraft and only affects the liquids in your unchecked baggage and not your checked baggage.

Items that can be carried in unchecked baggage:
1. Liquids in separate containers with a capacity of no more than 100 ml each. They must be contained in a clear, resealable plastic bag with a maximum capacity of 1 liter. Only one such resealable plastic bag may be used per passenger. It must be locked and presented separately for inspection at the security check.
2. Liquids required during the flight, for medical or dietetic purposes, and baby food. You may be asked to provide evidence that they will be required during the flight.
3. Products that are sold in shops behind security checkpoints (duty free shops). These products must be packed in a special sealed bag. This special sealed bag provided by the above stores must not be opened until you have gone through security, otherwise the contents may be confiscated by security. If you are changing at an EU airport or in Norway, Iceland and Switzerland, do not open the bag before the control at your transit airport or after the control at the last transit airport if you are changing more than once. These liquids can be carried along in addition to the quantities in the resealable plastic bag mentioned above.
The security control staff is obliged to ask you to dispose of all liquids that do not meet the requirements of the new European regulation. Such items are recycled as unusable.
Please note that the above list of prohibited items in this article is intended as a guide only and is not exhaustive. Carrying dangerous objects on board is a criminal offense. Please consult us prior to your trip about the items you would like to take with you to see if they fall into these categories or see our website for more information.
We are not responsible for any damage or loss you may suffer as a result of the ban on imports of these items in your destination country. You are therefore advised to obtain information from the local authorities in that country.

8.4. All checked baggage that is carried in accordance with the provisions of these Conditions of Carriage is handed over to the holder of the baggage receipt, i.e. the person who has paid the air carrier the price specified in the carrier's contract of carriage or the carrier's invoice. In the event of damage to checked baggage, a lawsuit against the air carrier can only be brought against the air carrier after a prior written assertion of the claim by the person entitled. The assertion of the claim must be made within seven (7) days - or twenty-one (21) days in the case of a delay - from the day on which the baggage was made available to the passenger.

8.4.1. Receipt of checked baggage

Checked baggage is collected from passengers as soon as it is made available to them at the destination or transit airport. Only the person who has the baggage ticket issued during check-in is entitled to collect the baggage or to request that it be handed over. Baggage can only be handed over to a person who does not present a baggage check if this person can prove beyond any doubt that he is the rightful owner of the baggage. We are obliged to keep baggage that is not picked up on time for a maximum period of three (3) months. In these cases, retention and custody fees may apply.

8.5 Pets

The carriage of pets is subject to the consent of the pet owner and certain conditions, which can be viewed on our website. In summary, the following conditions apply:

8.5.1 Pets can only be carried in the passenger cabin after consultation with the airline. There are restrictions on the maximum number of pets that can be carried on board: small dogs, cats and guide dogs. Guide dogs are carried free of charge under certain conditions, which you will be informed about upon request. The total weight of the animal and the cage is chargeable and not included in the free baggage allowance.

8.5.2. Before departure, passengers are obliged to obtain all the documents required for the entry and exit of their pets to and from the destination or stopover locations and are responsible for transporting their pets in suitable cages. Passengers are responsible for the safety, health and behavior of their pets.The company assumes no liability for any damage suffered by passengers or third parties due to failure to comply with these regulations. Pet owners are responsible for all costs, fines, expenses and other damages.

ARTICLE 9. FLIGHT SCHEDULE, DELAYS, FLIGHT CANCELLATIONS

9.1 Flight plan

The flight times shown on your flight plan or ticket may change after the date the flight plan is published or even after your ticket has been issued up to the date of your flight. If you have provided us with your contact details and your ticket has been issued by our company, we will make all reasonable efforts to inform you of any changes.

9.2 Cancellations - Delays - Refusal of Carriage

The company takes all necessary measures to avoid delays in the carriage of passengers or baggage. In exceptional situations, your flight may be operated by another airline and / or with a different aircraft.
In the event of a change to the flight schedule, a flight cancellation, a long delay (more than two hours) or a refusal of carriage, the provisions of Regulation (EC) No. 261/2004 in the currently valid version apply.

ARTICLE 10. REFUNDS

10.1 You will receive a refund of the price of your Ticket or any unused part thereof in accordance with the rules in force at the time your Ticket was issued. To receive a refund, passengers must present their ticket and any unused flight coupons. Flight tickets reported as lost are excluded from this.

10.2 The reimbursement will be made to the person named as the passenger on the ticket or to the person who can provide sufficient evidence that he has paid for the ticket or to a third party named and sufficiently authorized by this person.

10.3 Currency: We reserve the right to refund the ticket price in the same way and in the same currency that was used to purchase the ticket.

10.4 Refunds for tickets paid for by credit card will only be credited to the account of the credit card used for the purchase.

ARTICLE 11. BEHAVIOR OF PASSENGERS ON BOARD

11.1 During the entire flight you are obliged to follow the instructions of the crew regarding your safety and the use of electronic devices.
If your behavior on board endangers the safety of the aircraft or of people or property on board or if you prevent the crew from performing their duties or if you refuse to follow the instructions of the crew, in particular with regard to smoking / alcohol consumption / drug consumption or when If your behavior leads to impairment of the well-being, damage or injury to passengers or crew members, we will take all necessary measures to prevent this behavior, including through coercive measures during the entire flight.
We reserve the right to have you disembarked and to refuse further carriage. We also reserve the right to file criminal charges for the violations committed on board and to take all necessary measures to claim compensation for the damage caused to us by your behavior on board.

11.2 If, as a result of your conduct, the captain changes the flight route to land at an airport other than the destination airport in order for you to disembark, you will be charged for all related costs and expenses.

ARTICLE 12. ADDITIONAL SERVICES - BUSINESS PARTNERS

In the case of a car rental or a hotel booking, the provisions of our business partners apply. It is your responsibility to familiarize yourself with these guidelines.

ARTICLE 13. ADMINISTRATIVE AFFAIRS

13.1 Passengers are responsible for obtaining and regularly updating all travel documents and visas required for the trip as well as for compliance with all laws, regulations and travel conditions applicable at the place of departure, arrival or transit and bear all consequences of non-compliance. All required documents, including but not limited to entry / exit documents, health documents and other documents required by the laws, regulations, ordinances, requirements or travel conditions in force in each country, must be presented prior to travel. You acknowledge and agree that we must keep copies of these documents in order to present them to the relevant authorities of certain countries upon request.

Should any fines, penalties, costs and / or damage be imposed on us as a result of your failure to comply with laws, ordinances, orders, requirements or other travel conditions in the relevant countries, or if we are unable to provide the required documentation, you are obliged to provide us with all relevant Reimbursement of amounts. If you are refused entry into a country, you will also have to pay any fines or fees imposed on us by the relevant authorities, as well as the cost of your transport out of that country. The ticket price charged for transportation to the location where you were refused entry is non-refundable.

13.2 Baggage Control

Upon request, you must have your baggage checked by customs, airport authorities or other government agencies. We are not responsible for any damage or loss you suffer during such an inspection or if you do not comply with the instructions.

13.3 Control of passengers and baggage

For security reasons, passengers can be asked to allow their person and luggage to be searched using X-ray technology. The baggage can also be checked in his absence to see whether his baggage contains the items set out in Article 8 above. If the passenger is unwilling to comply with such a request, the air carrier will refuse to carry the passenger or the baggage. If you suffer damage as a result of the physical inspection or if the X-ray inspection or baggage inspection causes damage to your luggage, we are not liable for this damage, unless it can be proven that we are at fault.

ARTICLE 14. SERVICES OF OTHER AVIATION COMPANIES

For the purposes of the Montreal Convention, the transport that we carry out in cooperation with other airlines with a single ticket or a combined ticket is regarded as a single transport.

ARTICLE 15. LIABILITY FOR DAMAGE

15.1 General Provisions

Our liability as the operating air carrier and the liability of the other air carriers that may be involved in your trip are regulated in the respective conditions of carriage. Our liability is subject to the provisions of the Montreal Convention, which was implemented by Regulation (EC) No. 889/2002 and the applicable national laws. We are not liable for any damage that occurs in spite of complying with applicable laws and state instructions and ordinances.

15.1.1 Unless otherwise stated in this article, our liability for damage is limited to the extent that your own fault (intent or negligence) contributed to the occurrence of the damage or increased the damage.

15.1.2 Liability of Contractual and Other Airline Companies

We are only liable for damage that occurs during a flight or part of the flight for which a ticket with our airline code was issued. When we issue a ticket for another airline or accept baggage at check-in for another airline, we are acting on behalf of that other airline. In the case of checked baggage, you can lodge a claim with the first or last carrier on the route and with the carrier that carried out the carriage on which the destruction, loss, damage or delay occurred. If the flight is not operated by the airline whose code is stated on your ticket (contractual airline), you can assert claims against both the contractual airline and the operating airline. Under no circumstances can our liability exceed the amount of the proven damage. We are only liable for indirect and consequential damages if they are due to gross negligence or willful misconduct.

15.1.3 In cases in which our liability is excluded or limited, this also applies to our authorized agents, our employees, our representatives and our vicarious agents. None of these persons can revoke or change the terms of the contract of carriage.

15.2. Compensation in the event of death or injury

The airline cannot exclude or limit its liability for damage of up to 113,100 SDR (equivalent to approx. 139,272 EUR) in the event of death or personal injury caused by an aircraft accident or during boarding or disembarking, unless the passenger has the Damage caused or contributed to by negligence or any other wrongful act or omission. In the case of claims that exceed this amount, we can deny, exclude or limit our liability if we can prove that the damage was not caused by our fault or that the passenger contributed to his own damage. If a passenger is killed or injured, we are also obliged to make an advance payment to cover immediate economic needs within 15 days of determining who is entitled to compensation. In the event of death, this advance payment must not be less than 16,000 SDRs (the equivalent of approx. 19,702.44 EUR). This advance payment may neither be interpreted as an acknowledgment of liability on our part nor offset against later payments.

15.3 Delay of Passengers

In the event of delays by passengers, we are liable for damage, unless we have taken all reasonable measures to avoid damage or it was impossible to take these measures. Liability for the delay of passengers is limited to 4,694 SDRs (approx. EUR 5,110.32).

15.4 Delayed Baggage

If luggage is delayed, we are liable for damage, unless we have taken all reasonable measures to prevent the delay or it was impossible to take such measures. Our liability in the event of baggage delay is subject to a maximum liability amount of 1,131 SDR (equivalent to approx. 1,392.72 EUR, as of December 10, 2019) and also includes all claims for destruction, loss, damage and immaterial damage.

15.5 Destruction, loss or damage to baggage

We are liable for any damage caused by the destruction, loss or damage of checked baggage, provided that the event that caused the destruction, loss or damage occurred on board the aircraft or during a period in which the checked baggage was in the custody of the airline. However, we are not liable if and to the extent that the damage is due to an inherent defect in the luggage or to the nature of the luggage. We are liable for unchecked baggage, including personal items, if the damage is due to our fault. Our liability for the loss of or damage to luggage is subject to a maximum liability amount of 1,131 SDR (equivalent to approx. 1,392.72 EUR, as of December 10, 2019) and also includes all claims for destruction, loss, damage and immaterial damage. If you filled out a special insurance statement for a higher value at check-in and paid the appropriate fee, our liability is limited to the highest value you have declared.

15.6. Legal basis of these regulations

The basis for the regulations described above are the Montreal Convention of May 28, 1999, Regulation (EC) No. 2027/97 (amended by Regulation (EC) No. 889/2002) and the national legal provisions of the member states.

15.7 These Conditions of Carriage do not preclude our rights to exclude and limit our liability under the provisions of the Montreal Convention and national law. The air carrier can invoke these rights at any time.

ARTICLE 16. RESTRICTIONS REGARDING NOTIFICATIONS OF DAMAGE AND LEGAL ACTION

16.1 Written notification of damage, loss or delay to luggage

It is assumed that the baggage will be returned to the holder in an undamaged, timely and appropriate manner at the time at which the person who received the baggage tag attached to the ticket at check-in unconditionally accepts the baggage.
In the event of damage, delay, loss or destruction of baggage, passengers must report their damage to the lost-and-found point at the destination airport or in writing to the airline company as soon as the damage is discovered. In the event of damage to checked baggage, the passenger must report the damage to the airline's customer service department within 7 days and in the event of a delay within 21 days, in both cases from the date on which the baggage was made available to the passenger.

16.2 Legal Action

Claims for damages must be brought within two years from the date of arrival of the aircraft or from the date on which the aircraft was supposed to arrive, otherwise the passenger loses his right to compensation. The calculation of this period is based on the law of the country in which the lawsuit is pending or is being filed.

ARTICLE 17. ADDITIONAL CONDITIONS OF CARRIAGE

The following additional conditions of carriage apply:

17.1 Without prejudice to the foregoing, we are not liable for damages that arise directly and exclusively in spite of having complied with applicable laws, government regulations, ordinances and instructions, and for damages that arise as a result of a passenger's failure to comply with the law, etc., and for the consequences such non-compliance. The passenger is responsible for compliance with all laws, regulations, orders, requirements and travel conditions that apply in the countries of departure, destination or transit, including all rules and instructions of the air carrier. The airline is not responsible for the assistance and information offered to passengers in writing or otherwise by an authorized agent or an employee of the airline with regard to obtaining the required documents or visas and compliance with laws, regulations, orders and conditions.

17.2 All exclusions or limitations of liability that apply to the airline under the provisions of these Conditions of Carriage also apply to the airline's agents, employees and vicarious agents as well as to all persons employed by the airline to carry out the carriage (including employees, representatives and Vicarious agents of this aviation company).

17.3 The air carrier undertakes to make all reasonable efforts to carry passengers and baggage on time. If the airline, due to circumstances beyond its control, cancels the flight or the flight is delayed or a seat is not available for a passenger or if the airline does not land at a stopover or destination, or if the passenger misses a booked connecting flight , the following applies to the airline in accordance with Regulation (EC) No. 261/2004:

17.3.1 The passenger is rebooked on another scheduled flight on which a seat is available; or

17.3.2 The passenger will be rebooked to the destination specified on the ticket on an own flight of the airline or on a flight of another airline or by land transport. If the sum of the fare, excess baggage charge and applicable service charges for the changed route is greater than the refund value of the ticket or the applicable portion of the ticket, the carrier will not charge the passenger any additional fare or fees and will refund the difference if the fare and the fees for the changed route are lower; or

17.3.3.The passenger will be reimbursed in accordance with the fare conditions and applicable laws and will therefore be exempt from any liability towards the passenger.

17.3.4 We will pay compensation if you are denied boarding and compensation for other reasons in accordance with applicable law.

For security reasons, we may, under certain circumstances, prohibit, restrict or allow the use of electronic devices on board, in particular cell phones, laptops, portable recorders, portable radios, CD players, electronic gaming devices, transmitters including radio-controlled devices and walkie-talkies. Note that headphones and pacemakers are allowed.

ARTICLE 18. INTERPRETATION

The headings of these Conditions of Carriage are indicative and have only been added for ease of reference. They do not restrict the interpretation of these Conditions of Carriage in any way.

COMPLAINTS

If you have a complaint about our company or our services, you can contact us using the following contact details:
Postal address: Olympic Air, Customer Service Department, Building 57, Athens International Airport, 190 19 Spata, Artemida, Attaica, Greece
e-mail
Tel .: +30 210 3550300 (Monday to Friday 9:00 am - 5:00 pm local time)
Fax: +30 210 3550188.
If we do not answer your complaint to your satisfaction, you can alternatively contact the following offices:
A. To the European Commission, which has set up an electronic platform for dispute resolution (http://ec.europa.eu/consumers/odr/) to resolve disputes in connection with online purchases between consumers and online retailers.
B. To the Consumer Ombudsman
C. The law firm is responsible for lawsuits against OLYMPIC AIR in the Federal Republic of Germany

Urwantschky Dangel Borst PartmbB
Island 1
89231 Neu-Ulm
Germany

authorized to deliver.